3. Technical support
Oracle apps shine most when they're modified to suit a particular client's needs.
Whilst the Xynomix approach is to always to configure E-Business Suite with its standard functionality, it's inevitable that our customers will need to modify the application to suit their own business needs.
Our technical team are experts in the deployment and management of CEMLIs (Customisations, Extensions, Modifications, Localisations and Interfaces). We can assist in ensuring that these are created and managed in a manner consistent with Oracle best practice development guidelines.
Technical support typically covers:
In areas where the standard application configuration doesn’t meet the specific needs of the users or the business, we can deploy a workaround.
Packets of code that are deployed externally to the core application, that cover a process that isn’t available as core functionality.
Nearly all E-Business Suite customers have connections to other databases and applications. Our technical consultants can ensure that data flows in and out of E-Business suite in an accurate and consistent manner.
Xynomix are able to offer support to customers that need external services to support their reporting toolset. This includes the extraction of data, manipulation of the meta data layer and application support.