DBA, Education"We moved our systems to Linux a year ago. Xynomix helped us to plan and complete the migration without a hitch and now provide us with low level support"
Xynomix offer various telephone support options ranging from 9-5 support through to our more comprehensive 24×7 support service. Accredited consultants within our call centre deal with all calls and are able to emulate issues within the consultancy practice. Support contracts guarantee an escalation route whenever necessary to the vendor.
All of our contracts offer service levels that can be agreed at the outset of the contract, with the option of selecting the response time that clients feel necessary, whether it be 4 or 2 hours during office hours and 30 minutes out of hours.
Our technical review service is optional. It allows us to gain a thorough understanding of our clients’ system at the start of any contract.
We also offer the review and audit on an annual basis for the duration of any agreement to ensure up to date documentation of the system is available. Following the Audit, a comprehensive report is produced and presented to the client with our findings and suggested recommendations.
Our Unix and Linux consultants are some of the most accomplished in the UK. Our consultancy services can be used for any of the following:
Our team of accredited consultants are able to offer dial in services on various Unix platforms. Clients are able to opt for our scheduled services, whereby we are able maintain systems on a regular basis depending upon their specific requirements and in-house knowledge.
Dial in sessions will typically cover the following areas:
Dial ins can be scheduled as follows:
If clients feel that scheduled maintenance is unnecessary, we are able to offer a reactive ad-hoc service and can dial in as and when required.
