Head of IT, Leisure Industry"With their monitoring technology and 24x7 help desk, Xynomix allow us to resolve issues with the database before they impact on customers"
Xynomix’ Oracle Support and Managed Services are delivered to each client’s specification. However, the information below provides a good idea of the core aspects that underpin our full Oracle Support and Managed Services.
Preliminary Oracle system health checks are undertaken from the outset of each Oracle database support contract to identify any existing or potential weaknesses in the Oracle database environment’s design or function.
A full report is produced with an overview of the system’s design and function; details of any issues identified; and Xynomix’ proposed solutions, to deliver a stable, fully functional and consistently available database environment.
Database support options are discussed and SLA’s are put in to place to ensure that the Oracle Support delivered by Xynomix will meet all requirements.
Experienced, named Oracle DBAs are assigned to learn and look after each monitored system. Each allocated DBA is immediately alerted to fix any potential problems that are highlighted by on-site DBAs or by Xynomix’ sophisticated monitoring technology. Xynomix’ DBAs are also on hand to assist on-site DBA teams with advice or proposed issue resolutions at any time during contracted hours.
Clients have a direct, standard-rate telephone line to Xynomix’ Oracle Support desk during office hours, which is redirected to a senior DBA for out of hours advice and technical support.
Sophisticated Remote Database Monitoring Technology is put in place and is capable of monitoring any Oracle system up to 24x7x365. This allows allocated Xynomix DBAs to pre-empt and resolve any potential problems such as low disk space or poor query function, before they occur.
There are many other aspects to the delivery of Xynomix’ Full Support and Managed Services for Oracle Database, but it is important to remember that each support and managed services contract is entirely bespoke.
Whilst we have common methods of delivering Full Support and Managed Services, we have the technical knowledge and capability to adapt, or even deviate from common practice to suit the requirements of each individual organisation.
