Customer Service Questionnaire

Thank you for taking the time to visit this page.

We are always looking to improve service offerings for our potential customers and develop a greater understand of our customers’ IT systems and the pains and concerns that they generate.

We cannot do this without your help.

We would appreciate it if you could take the time to answer the 19 questions below. Your answers will enable us to fully understand your database infrastructure and will allow us to offer our advice and experiences to your business moving forward.

This information is part of our service delivery to you. Please complete what is relevant to your business. If you cannot complete the questions, please submit what you can.

Company Name:
Your Name:

Questions about your Oracle Technology

What Oracle database technology versions do you currently have in your infrastructure ? 6
7
8i
9i
10i
11g

Other:
On what Operating System/s do they run ? Unix
Linux
Windows

Other:
How many of these database systems would you consider to be critical to the function of the business? 0
0-5
5-10
10-20
20+

More detail:
Do you have plans to upgrade your Oracle database over the next 2 years? Yes
No
Not Sure

More detail:

Questions about your Oracle management

Who supports your Oracle database systems? In-house DBA team
Occasional external support when required
Full support from Xynomix
Full support from a third party

More detail:
What level of support do you receive? 24x7 Pro-active System Monitoring
Telephone Support as required
Ad-hoc Consultancy
Licence Support
'Pay as you Go' Support

More detail:
What is your current DR strategy? Tape Backups sent off-site at regular intervals
Disk Backups copied to off-site disk
Disk Backups made directly to off-site disk
Replication of data to an off-site location
Local Data Mirrors
Use of RAID Surge Protectors

More detail:
When was the last time your Oracle database systems were subjected to an independent health check review? Within the last year
Within the last 2 years
Over 2 years ago
Never

More detail:

Questions about your Middleware strategy

What platform is your middleware strategy based on [e.g. WebLogic/OSB]? WebLogic
Oracle Service Bus
Enterprise JavaBeans
Microsoft.NET
Microsoft.NET Micro Framework
CORBA
Other/None
On which application servers do your critical applications run? J2EE
WebLogic
WebSphere
Sybase
Other/None

More detail:
Do you envisage Service Orientated Architectures being incorporated into your middleware strategy? Yes
No
Not Sure

More detail:
Do you develop on J2EE? Yes
No
Not Sure

More detail:
When was the last time someone performed an independent assessment of your middleware architecture, performance design and system processes? Within the last year
Within the last 2 years
Over 2 years ago
Never

More detail:

Questions about your Business Applications

Please name the applications that you use for each of the following business functions: Financials
HR
Payroll
Recruitment
CRM
Expenses
Project Costing and Billing
Procurement
How do you support your applications? Support contract with app provider
In-house by a DBA team
Occasional external support when required
Full support from a third party
Other

More detail:
When was the last time someone performed an independent review of your Oracle applications to make sure you are getting the best value from them? Within the last year
Within the last 2 years
Over 2 years ago
Never

More detail:

System Issues

Please describe any problems you are experiencing with your IT systems.
Would you like us to recommend a solution? Yes
No
Not Sure
Would you be interested in a ‘health check’ of your operating systems, databases, business applications, or overall systems? We can tell you whether or not all aspects of your database environments are properly implemented and optimised and therefore delivering maximum performance and value for money. Yes
No
Not Sure